We would like to thank Ms Luo Zifen (罗紫芬) for her feedback in the letter, “Lack of information on the HealthHub App (HealthHub应用信息欠缺)” (Jun 24).
The Health Buddy app provides access to health information and services across SingHealth institutions. As Queenstown Polyclinic operates under the National University Health System (NUHS) cluster, billing transactions from this polyclinic would not be reflected in the Health Buddy app.
The Ministry of Health (MOH) has announced plans to consolidate HealthHub and the cluster-specific apps Health Buddy, NHG Cares App, and NUHS App, into a unified platform by 2027. This will further improve the user experience when all information and services are available in a single app.
On the display of an outstanding bill even though payment has been made, our current practice is for the final receipt to be displayed once all subsidies, including MediSave deductions, have been successfully processed and this could take a few days. In the meantime, the bill may be temporarily displayed as outstanding.
We would like to assure patients that they can reach out to their healthcare institution for assistance should they require any information like a printout of their prescriptions or find any discrepancies in their bills. We appreciate your understanding as we strive to enhance our services and refresh our offerings to better meet the needs of our patients.
Alan Goh
Assistant Chief Executive and Director, Platform Services
Synapxe
