About PTEC Home Diabetes Monitoring Programme

Patients will measure their blood sugar at home at least once a week, with blood glucose meter. The readings will be saved automatically in the Health Discovery+ app. Patients can view all past readings in a chart that tracks changes in their condition over time.

With a click of a button, these readings will be sent to the polyclinic. The care team will monitor the blood sugar readings and contact the patient if the condition is not well-controlled or if there is a need to adjust the medication.

The Health Discovery+ app provides patients with timely and interactive advice, helpful reminders, and notifications. To help patients save time and avoid additional trips to the polyclinic, the care team may also schedule a tele-consultation and provide clinical advice over the phone.

Patients with uncontrolled diabetes, or blood sugar levels that are too high, would have a greater risk of heart diseases, kidney problems, and other serious health issues. Patients can better manage their diabetes and reduce these risks with medication, a balanced diet and exercise.

 

PTEC is here to support patients in making these lifestyle changes and tracking their progress toward better health.

 

Manage your health closer to home, with PTEC!

To enrol in the PTEC Home Diabetes Monitoring Programme, you will need a Singpass account and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens’ and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.

For a limited time only, the programme will cost $1.60 for a three-month subscription. You will need a blood glucose meter to be on this programme. If you do not already own a blood glucose meter, you may: 

• purchase a compatible Bluetooth-enabled device from your polyclinic pharmacy (Accu-Chek Instant) to sync your readings automatically, or 
• any other blood glucose meter, and key in your readings manually.

We strongly encourage you to stay in the programme to better manage your condition. Please consult your care team for guidance if you would like to drop out of the programme.

Yes, you have the option to use your existing device or purchase a device of your choice. You can manually key in your blood sugar readings and submit them to the polyclinic.   

For convenience, you may consider using a compatible Bluetooth-enabled device (Accu-Chek Instant) to sync your readings automatically to the Health Discovery+ app.

If you have set up your Singpass, you can reset your password online:

• Visit the Singpass Portal (https://www.singpass.gov.sg/home/ui/login)
• Select ‘Services’ on the top scroll bar 
• Create your new Singpass password 

If you require further assistance, please contact the Singpass Helpdesk at support@singpass.gov.sg or 6335 3533. The operating hours are from 9am to 6pm (Mondays to Fridays) and closed on Saturdays, Sundays and public holidays.

To use the Health Discovery+ app, your phone’s operating system must be iOS 14 and above for Apple devices, or Android 10.0 and above for Android devices.

You should download the latest available operating system if you have not done so. You may do so by opening your phone’s ‘Settings’, selecting ‘About Phone’ and tapping ‘Check for Updates’. If an update is available, an ‘Update’ button will appear. Tap it to install and reboot your phone. 

You may contact our IT support hotline at 6958 7998 if you still have problems installing the app.

If you are experiencing issues with the Health Discovery+ app, you can try the following:

• Force quit the app and reopen it, 
• Restart your phone, or 
• Check for updates to the app.

 

If the app still does not work properly, please contact your care team for further assistance. Please contact our IT service support hotline at 6958 7998.

You may try the following solutions:

• Change batteries or ensure there's enough power, 
• Remove and reinsert the batteries, or 
• Restart the blood glucose meter.

If the machine still does not work properly or is unable to pair with the Health Discovery+ app, please contact the manufacturer of your blood glucose meter for further assistance.