About PTEC Home Diabetes Monitoring Programme

Patients will measure their blood sugar at home at least once a week, with blood glucose meter. The readings will be saved automatically in the Health Discovery+ app. Patients can view all past readings in a chart that tracks changes in their condition over time.

With a click of a button, these readings will be sent to the polyclinic. The care team will monitor the blood sugar readings and contact the patient if the condition is not well-controlled or if there is a need to adjust the medication.

The Health Discovery+ app provides patients with timely and interactive advice, helpful reminders, and notifications. To help patients save time and avoid additional trips to the polyclinic, the care team may also schedule a tele-consultation and provide clinical advice over the phone.

Patients with uncontrolled diabetes, or blood sugar levels that are too high, would have a greater risk of heart diseases, kidney problems, and other serious health issues. Patients can better manage their diabetes and reduce these risks with medication, a balanced diet and exercise.

 

PTEC is here to support patients in making these lifestyle changes and tracking their progress toward better health.

 

Manage your health closer to home, with PTEC!

What is required?

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Step 2: Log in

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Step 3: Set 4-digit password

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Step 4: Enable Bluetooth

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Step 5: Select your device

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Step 6: Pair your device

Step 1: Set up your blood glucose meter

Ensure that your blood glucose is fully set up, then insert test strip. 

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Step 2: Prepare the lancing device and wash your hands  

1. Prepare your lancing device.

2. To ensure better accuracy of your readings, please wash your hands with soap and water, or clean your finger with an alcohol swab, before measuring your blood sugar.

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Step 3: Measure your blood sugar level

1. Massage the finger to facilitate blood flow, and prick your finger.

2. Squeeze lightly on the puncture site until a sufficient drop of blood has formed, and apply it onto the test strip. 

3. Your reading will appear on the screen of your glucose meter. 

Step 1: Submit your blood sugar reading

AUTO

Please make sure that Bluetooth and Location are turned on.

1. In the HD+ App, click ‘Record Blood Sugar’, and select ‘Auto’. 

2. Click ‘Receive Bluetooth Reading’ and wait for the blood sugar reading to be transferred via Bluetooth automatically. 

3. Once blood sugar reading appears on the screen, click ‘Next’ to proceed OR ‘Retake’ to retake the blood sugar reading. 

4. Select ‘Meal’ ad ‘Meal Status then input ‘Notes’ for additional comments and click ‘Next’. 

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2. Key in your blood sugar reading and click ‘Next’. The range you canenter between 0.6 to 33.3mmol/L.  

3. Your blood glucose meter may display a ‘HI’ or ‘LO’ instead of a number. If it does, indicate this in the option above, specify it, and click faster. 

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Step 2: Receiving feedback in the app

When your reading is successfully submitted, you will receive feedback regarding your blood sugar level control in the app. Please follow the instructions and reply to the messages if required.

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Step 3: Notification from the app

We will provide you with timely and interactive advice, such as educational messages and recommendations on how to better manage your blood sugar levels, via the in-app notifications. 

Do read the notifications carefully and follow the instructions closely. Please reply to the message if required. 

Advise 
The app will advise you on the actions to take if your blood sugar levels are not normal. 

Remind
The app will prompt you if you missed your blood sugar reading that week. 

Educate 
The app will provide you with tips on managing your diabetes. 

To enrol in the PTEC Home Diabetes Monitoring Programme, you will need a Singpass account and have the Singpass app installed on your phone. Singpass is the trusted digital identity for Singapore citizens’ and residents' convenient and secure access to thousands of government and private sector services, online and in person. Please go to https://www.singpass.gov.sg/main for more information about Singpass.

For a limited time only, this programme includes a free blood glucose meter. If you do not already own a blood glucose meter, you may: 

• obtain a device from your polyclinic pharmacy to submit your readings

We strongly encourage you to stay in the programme to better manage your condition. Please consult your care team for guidance if you would like to drop out of the programme.

Yes, you have the option to use your existing device or purchase a device of your choice. You can manually key in your blood sugar readings and submit them to the polyclinic.   

For convenience, you may consider using a compatible Bluetooth-enabled device (Accu-Chek Instant) to sync your readings automatically to the Health Discovery+ app.

If you have set up your Singpass, you can reset your password online:

• Visit the Singpass Portal (https://www.singpass.gov.sg/home/ui/login)
• Select ‘Services’ on the top scroll bar 
• Create your new Singpass password 

If you require further assistance, please contact the Singpass Helpdesk at support@singpass.gov.sg or 6335 3533. The operating hours are from 9am to 6pm (Mondays to Fridays) and closed on Saturdays, Sundays and public holidays.

To use the Health Discovery+ app, your phone’s operating system must be iOS 14 and above for Apple devices, or Android 10.0 and above for Android devices.

You should download the latest available operating system if you have not done so. You may do so by opening your phone’s ‘Settings’, selecting ‘About Phone’ and tapping ‘Check for Updates’. If an update is available, an ‘Update’ button will appear. Tap it to install and reboot your phone. 

You may contact our IT support hotline at 6958 7998 if you still have problems installing the app.

If you are experiencing issues with the Health Discovery+ app, you can try the following:

• Force quit the app and reopen it, 
• Restart your phone, or 
• Check for updates to the app.

 

If the app still does not work properly, please contact your care team for further assistance. Please contact our IT service support hotline at 6958 7998.

You may try the following solutions:

• Change batteries or ensure there's enough power, 
• Remove and reinsert the batteries, or 
• Restart the blood glucose meter.

If the machine still does not work properly or is unable to pair with the Health Discovery+ app, please contact the manufacturer of your blood glucose meter for further assistance.