Prescription in Locker Box (PILBOX) is a service that lets patients or their caregivers collect repeat prescription refills from automated secure lockers located outside the polyclinics any time, without having to queue and wait at the polyclinics’ pharmacies.
The inspiration for PILBOX came from seeing how e-commerce customers collect online purchases at their convenience. However, unlike those parcels, there can be no mistakes with medication. As patient safety is a top priority, PILBOX has two built-in rounds of authentication for depositing and collecting each prescription. Tests were also conducted to locate hotspots in the lockers to ensure the medicines are stored at the right temperature and humidity conditions.