Innovation of the future: How Generative AI will shape the future of citizen-centric services

OpenGov |

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Generative AI (GAI) is responsible for significant disruptions in the public sector, with its ability to enhance citizen services, amplify internal efficiency, delve into profound data analysis, and evolve into a creative instrument is evident. Andy Ta, Director Data aNalytics & AI (DNA)/Chief Data Officer at Synapxe and Director of Health Insights at the Ministry of Health, highlighted, “First and foremost, ethical frameworks and guidelines need to be established. The well-being, privacy, and human interests should be given top priority in these frameworks.”

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